Free Shipping of Australian and New Zealand orders over $200.
The standard postage we use is 100% carbon neutral and we use 100% recycled paper and tape for packaging.
For express post and overseas orders, unfortunately there is no ethical option via Aus Post ( There is no good reason why they couldn't just use recycled plastic! ) so please place the packaging in the soft plastic recycling bin.
All orders are processed within 2-4 business days, once processed you should receive your order within 3-10 business days depending on where you live. Once your order has been shipped you will be provided with a tracking number to track your package. Shop Jume is not responsible for lost or stolen packages, delays in shipping/delivery or any damage to the package due to unforeseen events once shipped.
International orders may be subject to import duties and taxes. As the customer you are responsible for payment of any such fees. If you have any concerns please contact your local customs office for further information before placing your order.
It is important that you fill in the correct address when placing your order as Shop Jume cannot accept responsibility for the wrong address being used with an order. Please ship to a secure daytime address, please be aware that we do not ship to PO Boxes.
We want you to love your Jume Garment so please feel free to contact us if you have any questions regarding something you have bought or ordered.
We accept refunds and exchanges on all garments that are purchased at full price excluding sale items which cannot be cancelled, returned or exchanged (unless deemed faulty). Please be sure of your size when selecting from these items and feel free to contact us via email@example.com if you have any sizing queries that cannot be assisted with the size chart.
For returns and exchanges of garments purchased at any of our stockists, please contact the store directly.
As our customer, you have a right to privacy and we guarantee that we do not sell or share any of the information that you provide to us to any third parties. Information provided to us when you shop at Jume is secure and confidential and will only be used to process your order. We do not retain credit card information.